catnap Terms of Use
We at catnap set out the terms under which our platform operates and the conditions that apply when you open an account with us. Our service is available only where local law permits. These terms govern your use of catnap—our slot games, live-dealer tables, sportsbook, and related features—and explain what we expect from you as a user, as well as what you can expect from us regarding account security, deposits, withdrawals, and dispute resolution.
By accessing catnap, you acknowledge that you understand and accept these terms. If you do not agree, our service may not be right for you. We encourage you to read this document in full before you proceed with registration.
Account Opening and Eligibility
When you open an account on catnap, you confirm that you are of legal age in your jurisdiction and that you are not residing in a territory where our service is prohibited. We conduct know-your-customer (KYC) verification to comply with anti-money-laundering rules. This means we ask for identity documents—such as a national ID card or passport—and proof of address. Your data is handled securely; we detail our data practices in our privacy policy.
We reserve the right to decline an account application or suspend your account if we detect incomplete information, duplicate registrations, or activity patterns that breach our terms. Account holders are responsible for keeping their login credentials confidential. If you suspect unauthorized access, contact our support team immediately.
Deposits and Withdrawals
Our catnap platform accepts deposits via multiple payment channels available to users in supported regions. These include DANA, e-wallet, mobile banking, local payment, and bank transfers to virtual accounts issued by online payment, e-wallet, mobile banking, and local payment. Deposit amounts are processed subject to your account verification status and any daily or monthly limits we may enforce.
When you request a withdrawal, we process it against your available balance after any pending bets or ongoing transactions are settled. Withdrawals are subject to a review window during which we verify that the withdrawal request matches your account details and registered payment method. Standard processing takes a variable amount of time depending on your bank and payment provider; we do not guarantee specific withdrawal windows. If your withdrawal is delayed, check your account status or contact support for clarification.
Deposits and withdrawals are bound by the terms of the payment provider you choose. We are not liable for delays, fees, or failures originating from third-party payment networks. catnap does not charge a withdrawal fee, though your bank may impose one.
Bonuses and Promotional Terms
We may offer welcome bonuses or promotional credits to new or existing users from time to time. Any bonus offer comes with specific terms—such as a required number of games played, a minimum odds threshold, or a wagering requirement—before you can withdraw bonus funds or associated winnings. These conditions are displayed when you claim a promotion on catnap.
Bonuses are granted at our discretion and may be withdrawn or modified without notice. We reserve the right to cancel a bonus if we detect abuse, such as exploiting a promotion across multiple accounts, using bonus credits in ways not intended, or colluding with other users. If a bonus is cancelled, any winnings derived from misuse are forfeited.
Prohibited Conduct
When you use catnap, you agree not to engage in fraud, money laundering, or any illegal activity. You must not create duplicate accounts, share your account with others, or attempt to manipulate our games or platform through technical exploits. You must not use automated tools, bots, or scripts to access catnap unless we expressly permit it.
Prohibited conduct includes harassment of other users, posting offensive content in any chat or forum feature, and attempting to gain unauthorized access to catnap's systems. Violation of these rules may result in account suspension or permanent closure, and we may forfeit any funds in the account.
Limitation of Liability
We provide catnap on an "as available" basis. While we maintain security and uptime to a reasonable standard, we do not guarantee uninterrupted service. We are not liable for losses arising from service interruptions, technical errors, or unauthorized access caused by your own negligence (such as sharing your password).
Your use of catnap is at your own risk. We do not warrant that outcomes on slot games, live tables, or sportsbook markets will match any particular expectation. All games operate according to their design and applicable game rules, which you can review before you engage. We are not liable for any gambling losses you incur.
Dispute Resolution
If a dispute arises regarding your account, a transaction, or any service we provide on catnap, contact our support team with details of the issue. We will investigate and respond within a reasonable timeframe. Most disputes are resolved through our internal review process.
If informal resolution fails, you may escalate your complaint according to the jurisdiction in which you are located. We recognize that users in Jakarta, Surabaya, Bandung, Medan, and Semarang may have access to local consumer-protection mechanisms. Any binding arbitration or legal proceedings must be conducted in accordance with the laws applicable to your region. We do not accept class-action claims.
Service Availability and Jurisdiction Notice
catnap operates as an online entertainment platform available only in jurisdictions where such services are lawful. Users are responsible for confirming that access to catnap and participation in our games comply with the laws of their own jurisdiction. We do not provide service to users in territories where online wagering is prohibited by law.
We reserve the right to restrict or terminate service to any user or region at any time if we determine that continued service poses legal or compliance risk. If catnap becomes unavailable in your jurisdiction, your account will be closed and any remaining balance refunded to your registered payment method, subject to verification.
These terms are governed by the laws of the jurisdiction in which catnap's operator is registered. By using our platform, you consent to the jurisdiction and venue specified in this agreement. If any term is found to be unenforceable, the remaining terms shall remain in effect.
Get in Touch
If you have questions about these terms or need clarification on any policy, our support team is available to help. You can reach us through the contact form on catnap or via the support email listed in your account settings. We aim to respond to inquiries promptly and in the language of your choice where possible.