catnapFrequently Asked Questions

When you open a catnap account, we collect your email address, phone number, and basic identity details such as your full name and date of birth. During the registration flow, you'll also set a secure password. Once your account is created, we ask you to verify your email address through a link we send you. After that, we begin the Know Your Customer (KYC) process, which requires you to upload a government-issued ID (passport, national identity card, or driver's license) and proof of residential address, such as a recent utility bill or bank statement. This verification typically completes within one business day and helps us comply with anti-money-laundering regulations across our service regions, from Jakarta to Bandung to Medan and beyond.

On the catnap login page, click the "Forgot your password?" link. Enter your registered email address, and we'll send you a secure password reset link within moments. Check your email inbox (and spam folder if needed) for the message from catnap. Click the reset link, which takes you to a form where you enter a new password. For security, this link expires after 24 hours. Once you submit your new password, return to the login page and sign in with your email and updated credentials. If you don't receive the reset email or the link doesn't work, contact our support team—they can verify your identity and send you a new recovery link.

catnap supports a range of deposit amounts to suit different users. The exact minimum and maximum vary depending on which payment method you choose. For mobile wallets like DANA, e-wallet, mobile banking, and local payment, deposits typically start at small amounts and go up to several million Indonesian Rupiah. Direct bank transfers via online payment, e-wallet, mobile banking, or local payment may have slightly different limits. You can see the deposit range for each method when you visit the Deposit page and select your preferred payment option. We recommend starting with a smaller deposit to familiarize yourself with the process. If you have questions about limits for a specific payment method, contact our support team for clarification.

After you submit a withdrawal request on catnap, our payment team reviews it to ensure your account has completed all required verifications (KYC clearance, no pending deposits). This internal review typically takes a few hours to one business day. Once approved, the funds transfer to your chosen payment method—online payment, e-wallet, mobile banking, local payment, or your bank account—and the time for the money to appear depends on that provider's processing. Some transfers arrive within minutes; others may take up to two business days depending on banking system schedules, especially around holidays like Idul Fitri or Idul Adha. If your withdrawal shows as pending for longer than expected, check your account balance and contact support with your withdrawal request ID so we can investigate.

Live-dealer tables on catnap feature real human dealers on camera, playing games like blackjack, roulette, baccarat, and Dragon Tiger from a multi-camera studio. You see the dealer's actions in real time and interact through a chat or button interface. Slot games, by contrast, are automated games with spinning reels—such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—where results are determined by our game software. Slots often have scheduled tournaments (daily or weekly events) where multiple players compete on the same game within a set time window. Both categories are available on catnap; which you choose depends on whether you prefer the real-time social experience of live tables or the variety and tournament structure of slots.

Our loyalty programme on catnap rewards regular users through a tiered system. As you deposit and play, you earn loyalty points from your activity across slots, live-dealer tables, and sports markets. These points accumulate and determine your tier level—each tier unlocks benefits such as bonus offers, faster withdrawals, or exclusive tournament access. You can see your current tier and point balance in your account dashboard under the Loyalty section. Points do not expire as long as your account remains active. The higher your tier, the more benefits you receive. Tier status resets periodically (typically every month or quarter), so loyalty is based on consistent activity. For specific details about point earning rates and tier benefits, check the Loyalty page in your account or contact our support team.

catnap protects your personal information using industry-standard encryption and secure storage practices. When you register, deposit, or withdraw, your data travels through encrypted channels so that third parties cannot intercept it. We keep your identity details, payment information, and account history on secure servers separate from our gaming systems. We implement two-factor authentication so that if someone obtains your password, they still cannot access your account without a verification code sent to your registered phone or email. Our staff has strict confidentiality agreements and access only the information necessary to process your requests. For a detailed explanation of what information we collect and how we use it, read our Privacy Policy page.

Our support team at catnap handles inquiries in English and Indonesian. You can reach us through the support chat on our website or app, or by emailing our support address listed in your account. Response times vary depending on the current volume, but we aim to reply to most inquiries within a few hours during standard business hours. For urgent issues—such as account access problems or security concerns—mark your message as urgent and we'll prioritize it. Our support agents can assist with account setup, payment questions, game rules, technical issues, and general questions about catnap's services. If you have complex legal or compliance questions, we may direct you to our full Legal Notice page or ask you to submit a formal inquiry.