catnap Platform Privacy Notice

This page describes what we collect when you use catnap and how we keep that data protected. Our commitment is to handle your information with care, following standard security practices and applicable data-protection principles. We operate catnap as an online entertainment platform available where local law permits, and we recognize that trust depends on clear, honest communication about how we manage your account details, payment information, and activity records.

We at catnap believe you should understand exactly what happens to your data—from the moment you register through your day-to-day use of our slot games, live-dealer tables, and sportsbook markets covering football, esports, and other sports. This notice sets out our practices in plain language, so you can make informed choices about your account.

What We Collect on catnap

When you open an account on catnap, we ask for your email address, phone number, and basic identity details. We use this information to verify your account—a step called Know Your Customer (KYC)—which helps us follow anti-money-laundering rules and confirm you are who you say you are. We may request scans of your ID document or a recent utility bill to complete this verification.

As you use our platform, we log your game activity, deposit and withdrawal history, IP address, and device type. We also record which payment method you choose—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account such as mobile banking, local payment, online payment, or e-wallet. This helps us detect unusual activity and protect your account from fraud. When you interact with our customer support team, we keep records of those conversations.

Data security: We encrypt sensitive data in transit and at rest. Your password is hashed and never stored in plain text.

How We Use Your Data

We use your information to operate catnap—processing deposits, settling withdrawals, and crediting your account when you participate in slot tournaments or live casino sessions. We also analyze play patterns to detect fraud and prevent underage access. If you contact us during the Idul Fitri, Idul Adha, Imlek, or Nyepi holidays, our support team will respond according to our standard service level, which may be extended during peak periods.

We may share your data with third-party payment processors to complete your mobile banking or bank transfer, and with compliance partners who help us meet regulatory obligations. We do not sell your personal information to advertisers or data brokers. Our servers may be located outside your jurisdiction—for example, in Southeast Asia or elsewhere—but we apply the same protection standards regardless of server location.

Your Rights on catnap

You can request a copy of the data we hold about you, ask us to correct inaccuracies, or request deletion of your account and associated records. To exercise these rights, contact our support team. We will respond within a reasonable timeframe. You may also reset your password at any time, and we strongly recommend enabling two-factor authentication to add an extra layer of security to your account.

Account access: You control your login credentials and can review your transaction history anytime.
Withdrawal review: We may pause a withdrawal if we need to verify your identity or confirm the destination account matches your registered payment method.
Data portability: You may request your activity record in a portable format.

Cookies and Tracking

Our website uses cookies to remember your login state and preferences. These are mostly session cookies that expire when you log out. Some cookies persist longer to measure site traffic and performance. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though this may limit some catnap features such as staying logged in across page refreshes.

Third-Party Processors

We work with payment gateways, anti-fraud services, and customer support platforms. Each of these vendors must agree to protect your data under confidentiality agreements. We do not share your data with vendors unless necessary to deliver catnap's service. Our compliance with data-protection standards applies even when your data is processed by a third party.

Jurisdiction notice: Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Contact Us About Privacy

If you have questions about how we handle your data, or if you wish to exercise your privacy rights on catnap, please reach out to our support team through the contact form on this site. We will investigate any concerns and respond promptly. Our commitment is to keep your trust through transparency and careful stewardship of your information.

We review this privacy notice periodically and update it if our practices change. Any significant changes will be notified to you via email or a notice on catnap. Your continued use of the platform after an update means you accept the revised terms. Thank you for choosing catnap for your online entertainment needs.